Sometimes tools just don't stick, and that's okay – we understand! But if there is anything we can provide to help you reconsider and continue with your current plan, please let us know.  Our team will sincerely appreciate your feedback so we can further improve our products and services.

If you have any questions about your account or payment concerns, please reach out to our Customer Support team via in-app live chat, or email us at so we can assist you more directly.

To cancel your Hello Bar paid plan and downgrade your account to the Free Plan, simply send a cancellation email to and include the details of your user account and the name of the site you wish to cancel. Our support team will process your request and you'll receive a confirmation message within the next 24 hours.